Silent Stones

Silent Stones Ministries

Refund Policy

Silent Stones Refund Policy

Thank you for donating at https://silentstones.org operated by Silent Stones Alliance LLP.

We offer refunds for all donations made on our website. If you are not satisfied with the project status and feedback or may have erroneously made the donation, you can get your money back.

We may seek to understand the basis of your decision without any but refunds will be made with or without you providing feedback.

You are eligible for a reimbursement within 7 calendar days of your donation.

After the 7-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our donors to seek the information on the projects via info@silentstones.org prior to making your donation to ensure it fits your expectations.

All refunds will be made less any transaction fees to complete the refund. Your refund will be processed, and a credit will automatically be applied to your credit card, Mpesa, airtel money or your original method of payment, within 72 Hours.

Eligibility for Refunds

  • Your request is made within 7 calendar days of your donation.
  • To complete your refund, we require full details of your initial donation.

Project changes (if applicable)

We accept change of purpose for donations from one of our projects to another. If you need to change the project to which your donation goes towards, please send us an email at info@silentstones.org.

Partial refunds are granted (if applicable)

  • You may also request a partial refund of your original donation.
  • Your request is made within 7 calendar days of your donation
  • To complete your refund, we require full details of your initial donation.

Late or missing refunds

  • If you have not received a refund after 48 hours from your request, first check your bank account again. Then contact your credit card company, Safaricom, Airtel or other payment provider. It may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at info@silentstones.org
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